Our Commitment
The Fort Bend County Water Control & Improvement District No 2 (FBCWCID No 2) strives to provide superior customer service at all times. Customers have two options for receiving their bill, either by US Mail, or by signing up for paperless billing. Whether you need emergency assistance, or just have a question about your bill, we’re here to help!

Ways to Pay

Our goal is to make paying your utility bill as easy, convenient, and secure as possible. Discover a new way to pay.

Online Payment

 

Pay by Phone

To make your payment Monday – Friday, 8:00 a.m. to 5:00 p.m., simply dial (281) 499-1031 option 2.

or call our automated after-hours phone payment service to make your payment. Simply dial (855) 230-7396.

Pay in Person

Please visit us at:

2331 South Main
Stafford, Texas 77477

Request for New Water Service 

Request for new water service for both residential and commercial, can be done online through the following link:

Or email us at: support@fbcwcid2.com (Monday – Friday, 8:00 a.m. to 5:00 p.m.) 

To Cancel/Disconnect Service 

Fill out the Disconnect Service Request Form: Disconnect Service Agreement

Note: Water services will be turned off anytime between 8 a.m. – 5 p.m. on the following day. Same day turn-offs are only for Emergency purposes. 



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    Customer Service & Billing Questions:
    The FBCWCID No 2 Customer Service team is available Monday – Friday excluding FBCWCID No 2 holidays.
    Available via phone Monday – Friday, 8:00 a.m. to 5:00 p.m. at: (281) 499-1031 option 2
    Or email us at: customerservice@fbcwcid2.com (Monday – Friday, 8:00 a.m. to 5:00 p.m.) 
    Outages and Service Interruptions:
    For Emergencies or service issues outside of normal business hours, on holidays, or weekends, please contact us at: (281) 499-1031